Frequently Asked Questions

1. What is the return policy?
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it within 30 days of delivery for a refund or exchange. Items must be unworn, in their original condition, and with all tags attached.

2. How long does shipping take?
Standard shipping typically takes 3-5 business days within the UK. International shipping times vary depending on the destination. You will receive a tracking number once your order has been dispatched.

3. Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times depend on the destination. Please check our shipping policy for more details.

4. What payment methods do you accept?
We accept major credit and debit cards, including Visa, Mastercard, and American Express. We also support payments through PayPal.

5. How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track your package on the courier’s website.

6. What if my shoes don’t fit?
If the size you ordered doesn’t fit, you can exchange them for a different size. Please refer to our size guide before ordering to ensure the best fit.

7. Are the shoes true to size?
Our shoes generally run true to size, but we recommend checking the size guide for each product, as fit may vary depending on the style.

8. Do you offer discounts or promotions?
Yes, we occasionally run promotions and offer discounts. To stay updated, follow us on social media or subscribe to our newsletter.

9. How do I care for my shoes?
To keep your shoes looking their best, we recommend following the care instructions provided with each product. Generally, avoid exposing them to excessive moisture or heat.

10. Can I cancel or modify my order after placing it?
If you need to cancel or modify your order, please contact us immediately. We process orders quickly, so changes may not always be possible once the order is in progress.

11. Are your shoes made from genuine materials?
Yes, we use high-quality materials to ensure durability and comfort. Product descriptions include details about the materials used.

12. Do you have a physical store?
Currently, we operate exclusively online. This allows us to offer a wider selection and better prices.

13. What if my order is lost or damaged?
If your order is lost or damaged during transit, please contact us, and we will assist you in resolving the issue.

14. How do I contact customer service?
For any questions or concerns, please visit our contact page. Our team is happy to help!

15. Do you offer gift wrapping?
At this time, we do not offer gift wrapping, but our shoes come packaged in a stylish box, perfect for gifting.

For more information, please visit our website. We’re here to make your shopping experience enjoyable and hassle-free!